DISCOUNT ITIL-4-FOUNDATION CODE | ITIL-4-FOUNDATION RELIABLE TEST SAMPLE

Discount ITIL-4-Foundation Code | ITIL-4-Foundation Reliable Test Sample

Discount ITIL-4-Foundation Code | ITIL-4-Foundation Reliable Test Sample

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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.

Preparing for the ITIL 4 Foundation Exam requires a good understanding of the ITIL 4 framework and its key concepts. There are many resources available to help you prepare for the exam, including study guides, practice exams, and training courses. By passing the ITIL 4 Foundation Exam, you will be well on your way to becoming a certified ITIL 4 professional and taking your career in IT service management to the next level.

ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4 Foundation is the entry-level certification for ITIL 4, the latest version of the ITIL framework. ITIL 4 Foundation Exam certification validates a candidate's understanding of the ITIL 4 framework and its key concepts.

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ITIL 4 Foundation Exam Sample Questions (Q100-Q105):

NEW QUESTION # 100
Why should incidents be prioritized?

  • A. To identify which support team the incident should be escalated to
  • B. To encourage a high level of collaboration within and between teams
  • C. To ensure that incidents with the highest business impact are resolved first
  • D. To help automated matching of incidents to problems or known errors

Answer: C


NEW QUESTION # 101
Which practice guarantees that users nave a range of access channels to choose from to report problems?

  • A. Service level management
  • B. Incident management
  • C. Service desk
  • D. Change enablement

Answer: C

Explanation:
The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice guarantees that users have a range of access channels to choose from to report problems, such as phone, email, web portal, chatbot, or self-service2. This helps to improve user satisfaction, reduce frustration, and increase efficiency3. References: ITIL Foundation - ITIL 4 Edition, page 14; ITIL4 - A Pocket Guide, page 32; ITIL4 Practice Guide: Service Desk, page 7.


NEW QUESTION # 102
What is the definition of "service management"?

  • A. A formal description of one or more services, designed to address the needs of a target consumer group
  • B. A result for a stakeholder enabled by one or more outputs
  • C. A set of specialized organizational capabilities for enabling value for customers in the form of services.
  • D. Join activities performed by a service provider and a service consumer to ensure continual value co-creation

Answer: C

Explanation:
Explanation
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20


NEW QUESTION # 103
How is a continual improvement register used?

  • A. To authorize changes to implement improvement initiatives
  • B. To record requests for provision of a resource or service
  • C. To provide a structured approach to implementing improvements
  • D. To organize past, present, and future improvement ideas

Answer: C

Explanation:
Explanation
The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements
https://www.bmc.com/blogs/itil-continual-improvement/


NEW QUESTION # 104
Which of the four dimensions contributes MOST to defining activities needed to deliver services?

  • A. Organizations and people
  • B. Information and technology
  • C. Value streams and processes
  • D. Partners and suppliers

Answer: C

Explanation:
Explanation
Value Streams & Processes
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
Value streams
A value stream is defined as a series of steps an organization undertakes to create and deliver products and services to consumers.
Structuring the organization's service and product portfolios around value streams allows it to have a clear picture of what it delivers and how, and to make continual improvements to its services. By mapping its value streams, an organization can identify what is critical, what introduces waste and what can be improved upon.
Processes
A process is defined as a set of interrelated or interacting activities that transform inputs into outputs.
Processes define the sequence of actions and their dependencies, as well as describe what is done to accomplish an objective. Processes are underpinned by policies and can be broken down further through procedures which outline what is done, when, and by whom.
https://www.bmc.com/blogs/itil-four-dimensions-service-management/


NEW QUESTION # 105
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